Shipping, returns & privacy.

Payment and delivery

Payment is made through CHIP checkout using the methods available on the payment page. Estimated delivery is 3 business days after payment confirmation. Delivery is free throughout Malaysia, including Sabah and Sarawak. Actual timing may vary due to public holidays, delivery location or courier delays. Tracking information will be provided once the parcel is prepared.

Incorrect, damaged or leaking items

Contact MONSON within 7 days of receiving your order. Include the order number and photos or video showing the condition of the item and packaging. Once the claim is confirmed, MONSON will arrange an appropriate replacement or refund and cover return costs for an incorrect or damaged item.

Refunds and change of mind

Approved refunds are processed within 7–14 business days. The time taken for funds to appear depends on the bank or payment provider. For hygiene reasons, an opened product cannot be returned solely due to a change of mind. This policy does not limit statutory consumer rights for goods that are defective, unsafe or not as described under Malaysian law.

Privacy

MONSON uses information supplied to process orders, manage delivery, respond to enquiries and meet business obligations. Information may be shared with payment providers, couriers and service providers where necessary for those purposes. MONSON does not sell customers' personal data.

If analytics or advertising technology such as Meta Pixel is enabled, visitors will be informed and can manage non-essential cookie choices. You may request access or correction, or withdraw consent to data processing, subject to applicable law.

Read our full Privacy Notice for WhatsApp, AI assistance, service-provider information and how to request data deletion.

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