MONSON Privacy Notice

Information we receive

We may receive your name, phone number, delivery address, email, order and payment-status details, and messages or images you choose to send. We do not ask for your full card number over WhatsApp.

How we use it

We use this information to answer enquiries, process orders and deliveries, resolve complaints, contact you about transactions you started, and meet business or legal obligations. We do not sell customers' personal information. We send promotions only where permitted or agreed to.

WhatsApp and AI assistance

When MONSON's WhatsApp assistant is enabled, your messages may be processed automatically to provide customer-service replies. WhatsApp is provided by Meta and AI replies are generated through OpenAI. You may request a MONSON representative instead.

If you request or agree to speak with a representative, your WhatsApp number and enquiry category may be sent to MONSON's internal Telegram alert group so we can locate the conversation. We do not send the complete customer message to that group.

Service providers and location

Information needed for the service may be processed by providers supporting WhatsApp, AI, payments, delivery and customer support. Some providers may process data outside Malaysia. We take reasonable steps to protect your information.

Retention and your choices

We keep information as long as needed for customer service, business records and legal requirements. You may request access, correction or deletion where the law permits, ask about our use of your information, or request a human response instead of AI.

Cookies and advertising technology

If analytics or advertising technology such as Meta Pixel is enabled on our website, visitors will be informed and can manage non-essential cookie choices. You may withdraw consent to data processing, subject to applicable law.

Request deletion of your data

To request deletion of information held by MONSON, including information shared in a WhatsApp support conversation or processed by the assistant when enabled:

1. Email info.monson@gmail.com with the subject MONSON data deletion request.
2. Include the WhatsApp number or email address you used to contact us, and briefly describe the information you want deleted. Include an order reference only if relevant. Do not send passwords, one-time codes or full payment-card details.
3. MONSON will review your request and may ask for information needed to verify that it relates to you. Deletion is subject to any information we must retain for business or legal requirements.

Requests are handled by MONSON; opening this page or sending an email does not automatically delete information. This process concerns information held by MONSON, not deletion of your Facebook, Instagram or WhatsApp account.

Contact us

You can use the same address to request access or correction, ask about how your information is used, or request a human response.