Terms & conditions.

Buying from MONSON

MONSON is operated by DuoBlast Foundry Ent. These terms explain purchases of WildWood Skin Salve through the MONSON website and CHIP checkout. Check the product, quantity, total payment and delivery address before paying.

Prices and payment

Prices are in Malaysian Ringgit (MYR). The final total and available payment methods are shown at CHIP checkout before payment. If the checkout total does not match your selected bundle, do not proceed with payment; contact us to check it. Delivery is free throughout Malaysia, including Sabah and Sarawak.

Cancellation before dispatch

You may cancel an order if MONSON receives your cancellation request before the parcel is physically handed to the courier. Generating a tracking number alone does not mean the parcel has been handed to the courier.

Send your request via WhatsApp +60 13-724 9500 or [email protected]. Include the order number and the name used for the purchase. We will check when the request was received against the courier handover record and confirm the cancellation status. Eligibility depends on when we received the request, not when we reply.

For cancellations before courier handover, the full amount paid for the cancelled order will be refunded with no cancellation fee. Once the parcel has been handed to the courier, cancellation solely for a change of mind is no longer available. This does not affect your rights for incorrect, damaged, unsafe or misdescribed goods.

Refund method and timing

Refunds for confirmed cancellations are processed within 7–14 business days after cancellation is confirmed. Funds are returned to the original card or bank account used for payment, following the payment provider’s process. The time taken for funds to appear depends on the bank or payment provider. We do not request online banking passwords, PINs or OTPs to process a refund.

Delivery and returns

Estimated delivery is 3 business days after payment confirmation. Actual timing may vary with location, public holidays or courier delays. See our Shipping Policy for details.

For incorrect, damaged or leaking goods, contact us within 7 days of receipt with your order number and photos or video. Replacements, refunds and return costs for confirmed cases follow our Returns & Refunds Policy. For hygiene reasons, opened products cannot be returned solely for a change of mind. This reporting period does not limit statutory consumer rights.

Personal information

Customer information is used to manage orders, payments, delivery and enquiries as explained in our Privacy Notice. Provide accurate delivery information and contact us promptly if it needs correcting.

Consumer rights and changes to terms

These terms are governed by Malaysian law. Nothing in these terms excludes or restricts consumers’ rights and remedies under the Consumer Protection Act 1999 or other applicable laws. If any term conflicts with those rights, the statutory rights remain in effect.

Changes to these terms will carry an updated date and apply to new orders; they will not reduce rights relating to orders already placed.

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